Software Engineer (AI Agent & LLM)

Description du poste

We are looking for a Senior AI Agent & LLM Engineer who combines strong software engineering capabilities with a deep focus on AI quality You will help build and improve the AI systems behind Otter’s conversational knowledge engine and AI Chat, spanning user-facing agent experiences, evaluation systems, and the shared platform required to operate them reliably at scale This is a hands-on role for someone who can move from an ambiguous product problem to a working production solution, define how quality should be measured, and drive improvements across services, models, and user experience Build AI-agent experiences for Otter AI Chat that help users reason over conversations, retrieve knowledge, and complete complex tasks Advance Otter’s conversational knowledge engine through better knowledge extraction, annotation, and indexing Develop robust evaluation datasets, automated graders, regression tests, and release gates for AI quality Diagnose failures across models, prompts, retrieval, tools, data pipelines, backend services, and product workflows Build shared agent infrastructure for orchestration, tracing, debugging, retries, sandboxed execution, and observability Improve task completion, correctness, groundedness, reliability, latency, and cost Turn production traces, customer feedback, and usage signals into measurable product and model improvements Collaborate across AI, product, infrastructure, data, security, and application teams to deliver end-to-end capabilities Benefits Compensation: With highly competitive salaries and equity option packages, everyone’s an owner here. Hybrid Working: You can mix and match working from our Mountain View or San Francisco office, plus a couple days from home. Social Gatherings: Quarterly gatherings in the Bay Area for some team real fun and authentic connection. Health and Wellness: Comprehensive medical, dental, vision, life insurance, disability, and wellness benefits that start the first day you do. PTO:

Annonce publiée sur Welcome to the Jungle et reprise par Intelligence Academy. Seule l'annonce d'origine fait foi ; nous ne sommes pas l'employeur.